Support Process

Please follow these directions to ensure your needs are quickly and efficiently addressed:

	Please note your computer model and operating system prior to calling so that we can expedite your call.
	Our representatives are available to take your call from 9:00 AM – 6:00 PM (Pacific). Please call us toll-free (877) 315-7575
	During your initial call with one of our representatives, we will conduct an analysis so that we can properly determine what is wrong with your computer.
	Once we have all of the initial information from you, including your location and desired service time, we will have one of our dedicated technicians call you directly to confirm your service appointment.
	Our technician will work with you to determine the problem you are having with your computer and recommend the best possible solution to the problem.
	Once our technician has successfully fixed the problem you had with your computer, they will ask you to complete a questionnaire so that we can properly gauge how satisfied you were with our service.
	If your computer experiences the same symptoms and you are not satisfied with the performance of your computer as it is related to the service call we performed, please call us and we will come back out to your home or business free of charge for the first thirty (30) days after the service date to perform the tasks necessary to get your computer back up and running to your satisfaction.
	Please call (877) 315-7575 if you have any questions or comments about your experience with Tech@Home.